Job Detail

Jobs On Cruise - Event Coordinator - Cruises & Events - Event Coordinator (2 - 5 yrs)

Do you share Hornblower's passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

The successful Event Coordinator will successfully act as the customer’s primary contact after the Sales Manager/Team Manager has closed the sale ensuring continuous customer satisfaction.

The successful Event Coordinator will attain personal selling goals, will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by internal and external customer satisfaction, departmental tests, management evaluation, and feedback from peers on the city’s team.

Event Coordination & Customer Service

Essential Duties & Responsibilities:

  • Coordinate the cruise event with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized
  • Act as the liaison between the Company and special-order vendors
  • Develop comprehensive knowledge of product offerings, product extras, pricing and scripting for all standard products
  • Obtain all information related to a cruise from the sales team and individual call center
  • Coordinate all components of a cruise including tickets, bar packages, photo packages, and other special event orders
  • Place special event orders with appropriate, approved outside vendors
  • Perform pre-cruise calls to confirm final group counts and to finalize any last-minute event details including menu, bar packages, entertainment and other special requests
  • Upsell to customer who already have cruises booked
  • Ensure complete and accurate product details are communicated to the F&B and Operations Departments to ensure proper execution of the product promised
  • Ensure communication is done in a timely, efficient manner
  • Solicit input and works with Director of Sales and other appropriate sales team members to finalize product offer details as necessary
  • Meet and board large groups when they arrive for their cruises. On occasion, may be required ride the cruise with the larger groups, especially full deck and full ship charters, to help ensure outstanding product delivery
  • Provide prompt responses to customer inquiries
  • Service/detail all brides 60 days out and be onsite coordinator the day of the wedding
  • Facilitate wedding ceremony, rehearsal and reception set up on the ship



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Administrative

  • Document customer interaction in EBMS and Salesforce, the Company’s sales databases
  • Coordinate & run the weekly “two-week” meeting—this includes red alerts, reviewing function sheets and producing the final two-week report
  • Attend and participate in the calendar management meeting
  • Attend other pertinent meetings as requested
  • Ensure customers are billed correctly for all extra services provided according to the signed contract
  • Print weekly reports
  • Maintain good organizational skills through time management, setting priorities, and accurate paperwork



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Additional Job Duties Assigned

Minimum Qualifications:

  • Bachelor’s degree in a discipline related to the work of the position OR equivalent experience
  • Minimum of one (1) year of previous customer service experience
  • Minimum of one (1) year related industry experience
  • Communicate effectively in oral and written form
  • Maintain high level of organization
  • Be detail oriented
  • Handle multiple tasks/projects at one time
  • Focus on customer needs
  • Meet deadlines
  • Establish and maintain effective working relationships as required by job responsibility
  • Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
  • Work with Microsoft Office applications (especially Word)


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Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.

(Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.)

Key Skills Required :

  • #Basic Computer Knowledge
  • #Can-do attitude
  • #Commitment
  • #Communications
  • #Creative
  • #Decision Making
  • #Detail Oriented

Work Experience :

  • 2 - 5 yrs

Language Known :

Language Proficiency
English Read,Write,Speak,Expert


Last Login


01 Aug 2020

Posted In

Event Coordinator

Job Code

3930-78

Posted on

15 Jun 2020

Views

148

Applications

2


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